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Project Managers

By March 21, 2016 Uncategorized No Comments

Project Managers

By Patchworks | 21 Mar, 2016

Responsibilities include:

Client Liaison

  • · Manage client communications on a day-to-day basis
  • · Provide a pleasant and supportive point of contact for the company
  • · Balance the interests of the company with the needs of the client
  • · Log and update inbound support and change requests
  • · Ensure clients are regularly updated regarding work progress or blocking issues
  • · Look for opportunities to up-sell Juno services to existing and new clients
  • · Provide Magento admin training and support to clients


  • · Ensure projects are delivered on time and to agreed specification
  • · Ensure project change requests are handled and invoiced correctly
  • · Work with developers to provide a detailed project specification for all significant work · packages
  • · Manage user acceptance testing
  • · Ensure ad-hoc support and retainer work is completed in a timely fashion and to the correct · requirements


  • · Ensure all team members are correctly recording worked hours against deliverables
  • · Ensure all work is correctly categorised within the ticket management system
  • · Ensure work is invoiced in a timely and accurate fashion for deposits, final, or staged payments
  • · Ensure the delivery team adhere to correct procedure
  • · Continually improve systems and processes to maximise internal efficiency and client satisfaction
  • · Understand simple DNS configuration in order to assist developers with simple client queries


  • Maintain a personable, positive, and encouraging demeanour and build team relationships
  • · Self-educate where necessary regarding current industry trends and practices
  • · Become expert in the Magento admin system
  • · Have a high standard of literacy and numeracy


About Patchworks

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